Advanced Patient Services Specialist (Non-Exempt)
Core
Mentoring and training patient service specialists, leading daily huddles, and implementing operational improvements in patient service workflows.
Role type
Senior IC patient services specialist (non-exempt)
Builds
Optimized patient service workflows and pre-certification alignment
Domain
Healthcare administration
Required skills
Medical terminology, patient scheduling, pre-authorization, pre-certification, referral process coordination, insurance verification, Microsoft Office, customer service
Preferred skills
Self-pay collections, ICD10, Epic RC/EMR system
Responsibilities
Mentoring and training other patient service specialists, leading daily huddles, identifying process enhancements, collaborating with pre-certification teams
Seniority
Senior, hands-on IC