Patient Relations Specialist
Core
Administrative liaison to patients, families, physicians, and departments, assisting in understanding hospital services and resolving concerns.
Role type
Patient Relations Specialist
Builds
Patient satisfaction initiatives and complaint resolution processes
Domain
Healthcare / Hospital Administration
Deliverable
dashboards & analysis
Required skills
Patient relations, complaint investigation, regulatory standards knowledge, data analysis, MS Office proficiency, hospital systems usage, process improvement, documentation
Preferred skills
Healthcare-related degree
Responsibilities
Receive and investigate patient complaints, promote patient rights and services, analyze data and provide reports to committees, implement new patient relations processes, ensure accurate documentation and follow-up
Seniority
Individual Contributor