Patient Services Operational Strategist/Remote
Core
Drives measurable improvement in the quality, performance, and scalability of patient financial interactions across caregiver-delivered and AI-enabled channels.
Role type
Senior individual contributor operational strategist
Builds
Scalable solutions, knowledge-assistance capabilities, frameworks, playbooks, and performance insights
Domain
Healthcare operations, Revenue Cycle, AI-enabled operations
Required skills
Operational strategy, quality frameworks, knowledge management, automation, analytics, cross-functional coordination, consultative influence
Preferred skills
Revenue Cycle, AI-enabled operations, RPA, Copilot, knowledge assistant, responsible AI practices, Epic Revenue Cycle workflows, SQL, Power BI, journey analytics
Technologies
SQL, Power BI, Epic, RPA, Copilot, IVR, RAG-ready content
Responsibilities
Establish and govern Quality and Analytics capabilities, translate operational data into scalable solutions, lead design and optimization of knowledge-assistance capabilities, build repeatable frameworks and playbooks
Seniority
Senior, hands-on IC