Information Specialist
Core
Front-line representative for Revenue and Receivables customer service, handling financial counseling on tuition/fees and communications projects for student outreach.
Role type
Customer service specialist (financial counseling & communications)
Builds
Student account services, billing statements, payment plans, and refund profiles
Domain
Higher education finance
Deliverable
client delivery
Required skills
Financial counseling, customer service, policy explanation, oral communication, written communication, email proficiency, telephone systems, MS Office, Google Suite
Preferred skills
Finance/accounting background, higher education experience, Banner system, Workday Financials, Fresh Service
Responsibilities
Respond to student/parent financial inquiries, provide payment options, explain billing/financial aid policies, manage communications outreach for system authorization and refunds, review departmental website for updates