Site Support Technician
Core
Level 1 support for desktop hardware, peripherals, and network equipment, including installation, maintenance, and troubleshooting to ensure effective desktop computing environments.
Role type
Site Support Technician (IT Hardware)
Builds
Desktop computing environment and hardware lifecycle management
Domain
Healthcare IT
Deliverable
physical/clinical work
Required skills
hardware installation, troubleshooting, asset inventory management, end-user training, preventive maintenance, network device activation, RMA processing
Preferred skills
Associate degree in computer science or Information Systems, significant IT experience
Technologies
desktop hardware, peripherals, network equipment, handheld devices
Responsibilities
Complete work orders and incidents for hardware issues, diagnose and resolve technical problems, deploy and track new hardware assets, perform end-user training, assist in hardware configuration and decommissioning, perform preventive maintenance, support activation of network and phone devices, handle individual and department moves, provide 24x7 support for Priority 1 and 2 incidents
Seniority
Entry to Mid-level, hands-on IC
