Enterprise Operations Center Specialist, Washington, MO
Core
Monitor network, applications, and infrastructure; troubleshoot high-priority events; coordinate outage management; monitor weather conditions for a healthcare ministry.
Role type
Enterprise Operations Center Specialist (NOC)
Builds
Network and application stability for Mercy healthcare ministry
Domain
Healthcare IT / Network Operations
Deliverable
infrastructure
Required skills
proactive monitoring, incident troubleshooting, ITIL best practices, outage management coordination, weather monitoring, ticketing and logging
Preferred skills
none stated
Technologies
monitoring tools, management systems, vendor-specific utilities
Responsibilities
Perform pro-active monitoring of Mercy's network, applications, and infrastructure; Quickly identify service degradations and failures using monitoring tools, management systems, and vendor-specific utilities; Actively troubleshoot high priority multi-user impact events escalating as business needs dictate; Facilitate communications with end users and technical teams in support of both routine and reactionary monitoring events; Maintain tickets, logs, and records in accordance with ITIL best practices via Mercy SOPs; Utilize EOC run-book guidelines for first level break/fix restoration needs; Initiate and coordinate outage conference bridges as part of the outage management process; Support team members in dealing with large scale events; Monitor weather conditions across the Ministry and escalate to appropriate regional hospitals, clinics, and emergency management services.