Manager, Customer & Market Insights, Asia
Core
Manage research projects and coordinate monthly transactional Net Promoter Score (tNPS) reporting across Asia to support stakeholder decision-making.
Role type
Manager, Customer & Market Insights
Builds
Evidence-based findings, practical recommendations, and leadership-ready commentary on customer pain points and business implications.
Domain
Financial services / Insurance / Customer Experience
Deliverable
dashboards & analysis
Required skills
Research project management, Vendor management, Qualitative and quantitative research design, Statistical analysis, Data interpretation, Stakeholder management, Presentation skills (PowerPoint), Excel proficiency, Regional market analysis
Preferred skills
Experience in insurance or financial services, Familiarity with Medallia/Qualtrics/Power BI/SPSS, Customer journey research, Segmentation and driver analysis
Technologies
Medallia, Qualtrics, Power BI, SPSS, Excel, PowerPoint
Responsibilities
Translate business challenges into focused research objectives, manage studies from design through analysis, source and evaluate research vendors, coordinate monthly tNPS reporting cycles, analyze performance trends and customer verbatims, prepare leadership-ready commentary, support results walk-throughs with regional teams.
Seniority
Manager, hands-on IC
