Head of Claims
Core
Strategic management of Individual Insurance, Group Life & Health, and Pre-assessment claims functions, leading transformation projects and defining target operating models.
Role type
Senior leadership (Head of Claims)
Builds
Claims Target Operating Model, end-to-end workflow designs, and digital transformation solutions.
Domain
Insurance (Life & Health) / Claims Operations
Required skills
Claims operations management, claims risk management, process improvement, digital transformation, change management, team leadership, stakeholder management, regulatory compliance, talent development.
Preferred skills
Experience in life insurance claims, transformation-ready leadership, customer-centric mindset.
Technologies
Straight Through Processing, system development tools, digital platforms.
Responsibilities
Lead Claims Transformation project and define future-state processes; Partner with IT and cross-functional teams to co-design system capabilities; Oversee Pre-assessment team and ensure service quality; Manage relationships with distribution channels (agents, banks, brokers); Build high-performing team and develop succession plans.
Seniority
Senior, strategic leadership