Sr. Specialist, Risk Oversight and Policy Support
Core
Subject matter expert supporting the Manulife Bank Residential Lending team by delivering risk oversight programs, analyzing recorded calls and emails, reviewing scorecards, and providing policy interpretation and support.
Role type
Senior Specialist, Risk Oversight and Policy Support
Builds
Risk oversight programs, sales practice monitoring, and policy application frameworks for Residential Lending
Domain
Financial Services / Residential Lending / Risk Management
Deliverable
dashboards & analysis
Required skills
Risk management, policy interpretation, data analysis, stakeholder management, critical thinking, Excel, PowerPoint, product knowledge, sales practices compliance
Preferred skills
Verint proficiency, Sales risk oversight program support, Residential Lending policy support, bilingualism (English/French)
Technologies
Verint, Excel, PowerPoint
Responsibilities
Develop and apply review criteria to evaluate sales practices and compliance; Identify, analyze, and communicate risk trends and control gaps; Provide policy interpretation and guidance to stakeholders; Facilitate discussions to resolve policy-related issues; Assess risks associated with proposed policy changes; Lead revisions of risk oversight tools and processes
Seniority
Senior, hands-on IC