Manager, Business Transformation
Core
Lead end-to-end delivery of business transformation initiatives, process improvement, automation, and Gen AI solutions to enhance customer and operational experiences in insurance and financial services.
Role type
Manager, Business Transformation
Builds
Scalable solutions for customer service, agency servicing, and contact centre operations
Domain
Insurance, Banking, Financial Services
Deliverable
production ML models | product features | dashboards & analysis
Required skills
End-to-end project delivery, stakeholder engagement, change management, business case development, risk mitigation, team coaching, process improvement, Gen AI integration, vendor management
Preferred skills
Power Platform, workflow automation, CRM platforms, IVR/IVRS, Gen AI chatbots, digital servicing technologies
Technologies
Power Platform, CRM, IVR/IVRS, Gen AI chatbots, analytics tools
Responsibilities
Lead transformation initiatives across customer service and contact centre operations; Drive process improvement and digital innovation; Partner with cross-functional teams to execute projects; Develop business cases and executive presentations; Lead stakeholder engagement and change management; Coach and develop team members
Seniority
Manager, hands-on leadership
