Head Of Technology Services, Japan
Core
Lead technology services delivery, governance, and operational excellence for Manulife's Japan market, supporting customers, employees, and business partners.
Role type
Senior Technology Services Leader (Japan)
Builds
Secure, reliable, and high-performing technology services including cloud, cybersecurity, networks, and enterprise infrastructure.
Domain
Financial Services / Insurance
Required skills
Technology services leadership, IT operations management, enterprise infrastructure, cloud platforms, network management, vendor management, ITIL, operational resilience, business continuity, disaster recovery, budget management, regulatory compliance, people management.
Preferred skills
Insurance/banking/financial services industry experience, large-scale infrastructure modernization, cloud transformation, strategic partnership management, ITIL/PMP/PRINCE2/AWS/Azure/CISSP certifications.
Technologies
Cloud platforms, Cybersecurity, Networks, Enterprise infrastructure, IT Service Management (ITIL), AWS, Azure.
Responsibilities
Lead delivery and governance of Technology Services across Japan; Serve as primary technology advisor to Japan business leadership; Oversee local technology operations (workplace tech, end-user services, networks, office tech); Partner with regional/global teams on cloud, cybersecurity, and network services; Manage service operations, incident response, change management, risk, compliance, vendors, and transformation initiatives.
Seniority
Senior, hands-on IC with leadership responsibilities