Plan Member Admin - Electronic File Analyst
Core
Provide technical expertise and support to ensure the successful transmission and upload of demographic, eligibility, and contribution data files into Manulife systems.
Role type
Plan Member Administration Electronic File Analyst
Builds
Data files for Manulife Plan Sponsor Services
Domain
Financial services / Data administration
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Data file review and manipulation, MS Office (advanced Excel), analytical and investigative skills, problem-solving, customer service, multi-tasking
Preferred skills
Experience with large data files, troubleshooting data/system issues
Technologies
Manulife systems, MS Office, Excel
Responsibilities
Act as a liaison for electronic client files and attend meetings to share information; load and report on member data on administrative systems; provide expertise on file specifications and manual updating; troubleshoot and resolve client issues; manage caseloads to ensure high customer service; liaise with the IS team on data/system issues.
Seniority
Individual Contributor
