Bilingual Implementation Specialist
Core
Deliver superior service to client and advisor groups within the Group Retirement Pension department by driving value through the group pension engagement platform.
Role type
Senior Implementation Manager (Group Pension)
Builds
Group pension engagement platform adoption and client plan implementations
Domain
Financial Services / Group Retirement Pension
Deliverable
client delivery
Required skills
Group Pension product expertise, relationship management, project management, negotiation, presentation, bilingual communication (French/English), plan design optimization
Preferred skills
PMP certification, quantitative data analysis, critical thinking, influence at all levels
Technologies
Microsoft Office, digital experience platforms (web, mobile, voice)
Responsibilities
Support distribution partners in new business acquisition and finalist presentations; act as primary client contact during implementation phases; coordinate and facilitate client and internal project meetings; manage implementation schedules and ensure deliverables meet timelines; provide expertise on digital tools to drive client adoption; optimize plan activities and provide recommendations on plan design and technology solutions; track customization costs and ensure client billing accuracy.
Seniority
Senior, hands-on IC with strategic client interaction