Director, Policy Administration
Core
Lead end-to-end policy servicing for Manulife Pro advisors, ensuring seamless customer-centric experiences and operational excellence.
Role type
Director, Policy Administration
Builds
Policy servicing capabilities and advisor support models
Domain
Life Insurance / Individual Financial Planning
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Life insurance policy administration, team leadership, stakeholder management, process optimization, regulatory compliance, operational transformation
Preferred skills
ILAS insurance operations, cross-functional project leadership, digital transformation, workflow automation
Technologies
None explicitly stated
Responsibilities
Oversee policy servicing activities and meet service standards, handle escalated complex servicing cases, supervise and develop a team of two, serve as key point of contact for agency leaders, drive continuous improvement and digitization initiatives, support new product design and system enhancements
Seniority
Director, strategic leadership & team management
