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People Services AI Product Lead

Waterloo, Ontario, CA💼 Full-time🗓 2026-09-02 → 2026-09-26

Core

Lead the discovery and definition of AI-enabled products for People Services, translating colleague and business needs into scalable solutions that improve how employees work and access support.

Role type

Senior Product Lead (AI/HR Technology)

Builds

AI-powered employee experience platforms, HR service delivery tools, and connected ecosystem solutions for internal colleagues.

Domain

Financial Services / Human Resources / Enterprise AI

Deliverable

product features

Required skills

HR technology product management, AI product strategy, stakeholder discovery, backlog management, Human-Centered Design, enterprise compliance navigation, cross-functional influence

Preferred skills

ServiceNow HR Service Delivery, Workday, Azure AI Foundry, Microsoft Copilot Studio, prompt design, retrieval-augmented generation

Technologies

Jira, Azure AI Foundry, Microsoft Copilot Studio, ServiceNow, Workday

Responsibilities

Lead discovery with Global People Services and HR SMEs to define business problems and AI opportunities; Convert opportunities into product decisions, requirements, and prioritized backlog items; Shape product vision and roadmap using research and service data; Partner with AI Solutions BA & Test Lead for release readiness; Translate product intent into technical requirements for architects and engineers; Influence change readiness and enablement plans.

Seniority

Senior, hands-on IC

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