Operations Processor I
Core
Manage end-to-end policy administration activities including issuance, renewals, endorsements, and cancellations to ensure accurate and efficient service delivery for customers and business partners.
Role type
Operations Processor (Policy Administration)
Builds
Policy records, premium bookings, and documentation in accordance with service standards.
Domain
General Insurance / Policy Servicing
Required skills
Policy administration, data processing, stakeholder management, process improvement, Microsoft Office (Excel, Word), Thai language proficiency, English language proficiency
Preferred skills
Experience in SLA- or KPI-driven environments, quality control processes
Responsibilities
Manage policy servicing requests, ensure timely and accurate processing of transactions, partner with underwriting and finance teams, maintain data integrity, monitor data quality and compliance, support process improvement initiatives, resolve operational issues
Seniority
Junior to Mid-level (1-3 years experience)