Auto Appraisal Supervisor
Core
Supervise auto appraisal teams and repair shops to authorize appraisals, perform reinspections, and ensure accurate damage assessment and timely delivery of repaired vehicles.
Role type
Senior IC auto appraisal supervisor
Builds
Accurate vehicle damage assessments and repaired units for policyholders
Domain
Insurance / Property Casualty / Automotive
Required skills
Vehicle repair process knowledge, Vehicle valuation systems, Repair shop supervision, Policy language interpretation, Negotiation and mediation, Dispute resolution (ADR), KPI evaluation, Team performance management
Preferred skills
Strategic planning, Succession planning, Stakeholder communication, Analytical thinking, Attention to detail
Technologies
Vehicle valuation systems
Responsibilities
Authorize appraisals assigned to department or repair shops, Perform reinspections on assigned volume, Manage timely and accurate delivery of repaired units, Conduct KPI evaluations based on calibration guidelines, Ensure claims are accurately assessed within service levels, Identify and address performance issues within the team and workshops
Seniority
Senior, hands-on IC