Warranty Claims Examiner
Core
Adjudicate warranty claims for major appliances, consumer electronics, and home systems by verifying coverage terms and authorizing or denying repair payments.
Role type
Warranty Claims Examiner (IC)
Builds
Warranty management administration and claims processing services for service partners and customers
Domain
Insurance / Home Services / Consumer Electronics
Required skills
Claims adjudication, contract interpretation, customer service, conflict resolution, data analysis, statement reconciliation, Excel proficiency
Preferred skills
Warranty or insurance product knowledge, prior claims experience, accounts payable experience
Technologies
Excel, Word, Outlook
Responsibilities
Answer incoming calls and emails from service providers seeking repair authorizations or payment; Adjudicate claims for fair and reasonable repair charges; Evaluate terms and conditions to ensure accurate payment; Research claims to determine coverage options and make denial/approval decisions; Reconcile monthly statements; Maintain knowledge of covered equipment and applicable programs.
Seniority
Individual Contributor, entry to mid-level