Patient Service Executive
Core
Provide information, explanations, and counseling regarding products, facilities, and physicians to patients, customers, and guests; receive and respond to feedback; implement quality and safety procedures.
Role type
Patient Service Executive
Builds
Hospital patient experience and safety compliance
Domain
Healthcare / Hospital operations
Deliverable
client delivery
Required skills
Guest relations, service excellence, feedback handling, complaint investigation, quality/safety procedure implementation, data documentation, report preparation
Preferred skills
Healthcare industry experience, negotiation skills, communication skills
Technologies
None stated
Responsibilities
Provide information and counseling to patients and guests; receive and record feedback; liaise with departments to investigate complaints; implement quality and safety practices; collect data and prepare reports.
Seniority
Entry-level (1+ years experience)