Supervisor of Patient Access
Core
Supervises and coordinates patient access processing including registration, scheduling, and insurance verification to ensure financial viability of the clinical enterprise.
Role type
Supervisor of Patient Access
Builds
Patient registration and scheduling workflows
Domain
Healthcare / Revenue Cycle Management
Required skills
Supervision, registration, scheduling, insurance verification, staff training, performance evaluation, complaint resolution, budget coordination, cash handling
Preferred skills
Associate's degree or BA/BS, supervisory experience, medical terminology, ICD-9/CPT coding
Technologies
Keyboards, fax machines, telephones, business equipment
Responsibilities
Supervises and coordinates registration and scheduling activities; coordinates access processing for verification and pre-certification; provides daily supervision to staff; monitors daily operations and policy adherence; coordinates with other departments and referral sources; interviews and screens potential employees; ensures employee training completion; handles patient and staff complaints; monitors staff performance; completes performance evaluations; coordinates staffing schedules; communicates process changes to staff; assists with financial services coordination; communicates workflow problems to management; organizes daily tasks for productivity; assists with annual budget process; maintains registration accuracy threshold; compiles cash deposits and reconciles drawers