Manager Patient Centered Services
Core
Provides leadership and oversight for Patient Experience and Patient Advocacy Programs, ensuring compliance with regulatory requirements and improving patient service quality.
Role type
Manager, Patient Centered Services
Builds
Patient experience improvement initiatives and advocacy programs
Domain
Healthcare / Patient Services
Deliverable
product features
Required skills
Regulatory compliance, grievance process management, staff leadership, project management, data analysis, budget management, conflict resolution, training facilitation
Preferred skills
Master's degree in healthcare/nursing/business, project management experience, education and training experience, 5+ years leadership experience
Technologies
Data aggregation and analysis tools
Responsibilities
Provide leadership and oversight of daily operations for Guest Relations and Patient Advocate; Plan, develop, and evaluate services and personnel activities; Oversee Patient Rights and Responsibilities standards to meet accrediting body requirements; Conduct proactive patient relations and advocacy through rounding; Oversee the grievance process to meet CMS and TJC requirements; Facilitate problem-solving to reduce service breakdowns; Provide education and training on patient-centered practices; Lead patient experience improvement initiatives; Conduct observations of patient-centered practices; Prepare departmental budgets.
Seniority
Manager, operational leadership
