Student Success Manager (Health Science)
Core
Recruit, enroll, and guide undergraduate and graduate students through Kaplan's health science programs from initial contact to graduation.
Role type
Student Success Manager (Recruitment & Advising)
Builds
Undergraduate and graduate student cohorts in health science programs
Domain
Higher Education / Health Science
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
consultative sales, student advising, onboarding management, financial guidance, cohort retention, FERPA compliance, CRM proficiency, online platform navigation, conflict resolution, data analysis
Preferred skills
experience in healthcare education, knowledge of career planning tools
Technologies
Cvue, Salesforce (SRM), CampusLogic, Brightspace, Canvas, Slate, Outlook, Microsoft Office, Google Apps
Responsibilities
Conduct outbound outreach via calls, email, chat, and video to recruit students; advise students on program alignment and career goals; manage onboarding and financial aid guidance; monitor cohort enrollment and retention metrics; ensure compliance with state/federal regulations and FERPA; analyze student dashboards to optimize outcomes.
Seniority
Mid-level, hands-on IC