Care Management Associate (Non-Exempt)
Core
Supports the Care Management team in effective transition planning, length of stay management, and coordination of patient information and communication.
Role type
Care Management Associate (Non-Exempt)
Builds
Patient transition plans and care coordination workflows
Domain
Healthcare / Care Management
Required skills
Patient care coordination, prescription delivery, transportation cost estimation, EMR data entry, risk identification, complaint resolution, confidentiality management, HIPAA compliance
Preferred skills
Epic EMR knowledge, recent hospital experience
Technologies
Epic EMR
Responsibilities
Communicate patient/family concerns to Care Managers and Social Workers; deliver and retrieve prescriptions; obtain transport cost quotes; distribute patient choice letters and facility lists; print and document IMM letters in Epic; check consult orders and notify staff; identify and resolve risk/quality issues; handle patient complaints; maintain confidentiality of patient and personnel information.
Seniority
Entry-level, non-exempt