Senior Analyst, Off-Prem Implementation (IHOP)
Core
Operational owner for activating and deploying IHOP's off-premise digital commerce channels (online ordering, delivery marketplaces, catering) for new restaurants, ownership transitions, and conversions.
Role type
Senior Analyst, Off-Prem Implementation
Builds
Digital ordering experiences and operational workflows for IHOP restaurants
Domain
Restaurant operations / Digital commerce
Deliverable
product features
Required skills
Restaurant operations management, Project coordination, Multi-unit environment experience, Cross-functional partnership, Root cause analysis, Process improvement
Preferred skills
Hospitality industry background, Franchise operations experience, Restaurant technology systems knowledge, Delivery marketplace expertise
Technologies
Online ordering platforms, Delivery marketplaces (DSPs), Catering solutions, Restaurant technology systems
Responsibilities
Lead onboarding and activation for new restaurant openings and ownership transitions, Coordinate deployment of digital ordering platforms and validate system configurations, Serve as escalation point for complex off-premise operational issues, Support rollout of new initiatives and document operational best practices
Seniority
Senior, hands-on IC