Administrator / Admin Support Officer (Hire Coordination Team)
Core
Manage customer centre operations, handle service inquiries, coordinate supplies, and process invoices to support customer satisfaction and retention.
Role type
Customer Service Administrator
Builds
Customer service interactions, supply coordination, and billing processes for equipment rental and service clients
Domain
Industrial equipment rental and energy services
Required skills
Customer service, order management, data accuracy, contract management, invoicing, ERP systems, Microsoft Office, problem solving, time management
Responsibilities
Handle incoming customer calls and emails regarding equipment, service, or contract issues; Locate and coordinate supplies from internal and external sources; Support sales with order follow-up and expediting; Ensure accuracy of customer and job data; Manage contracts in the company system; Issue customer invoices on a daily, weekly, and monthly basis