Work- Life Specialist
Core
Serve as a liaison between Carelon members and resources (housing, transportation, dependent care, financial assistance) to bridge members to available services and ensure successful connection.
Role type
Work-Life Specialist (Care Coordination)
Builds
Member access to local, state, and federally funded programs and employer-sponsored benefits
Domain
Healthcare / Social Services
Deliverable
client delivery
Required skills
Case management, resource coordination, call center operations, EMR documentation, process improvement, stakeholder liaison
Preferred skills
Human services or public health degree, community-based or social work experience, call center experience, MS Office proficiency, bilingual ability
Technologies
EMR software platforms, MS Office (Excel, PowerPoint)
Responsibilities
Conduct research to locate requested services, determine need for additional services, coordinate referrals to funded programs, identify barriers to plan compliance, document case updates in EMR, maintain relationships with contracted agencies
Seniority
Individual Contributor, 3+ years experience