Outreach specialist-1
Core
Field-based customer service representative serving as the primary contact for Medicaid/SCHIP members to resolve inquiries about benefits, policies, and access to care.
Role type
Entry-level field customer service representative
Builds
Member access to care and program enrollment support
Domain
Healthcare / Public Health Insurance
Deliverable
client delivery
Required skills
Customer service, multi-tasking, cultural and linguistic awareness, knowledge of health/social services, report processing
Preferred skills
Proficiency with digital tools, problem-solving, empathy, attention to detail
Responsibilities
Respond to telephone, written, and in-person inquiries; provide timely resolution of benefits and policy issues; support community events and collaborations; perform new member orientations; conduct home visits; distribute collateral materials.
Seniority
Entry-level, non-management