Outreach Specialist (US)
Core
Serve as the primary point of contact for current and potential members, resolving inquiries about benefits and services while promoting state-sponsored health programs.
Role type
Member services representative (health insurance)
Builds
Member access to care and state-sponsored program enrollment
Domain
Healthcare / Public health insurance (Medicaid/SCHIP)
Deliverable
client delivery
Required skills
multi-tasking, verbal and written communication, problem-solving, cultural and linguistic awareness, digital tool proficiency
Preferred skills
managed care principles, publicly financed health insurance concepts, Community Health Worker Certification
Responsibilities
resolve member inquiries and issues, support community events, conduct new member orientations, process reports, distribute collateral materials, handle calls and electronic queues