Pharmacy Customer Associate - Bilingual - BioPlus Specialty Pharmacy
Core
Respond to basic customer questions via telephone and written correspondence regarding pharmacy retail and mail order prescriptions.
Role type
Customer service representative (specialty pharmacy)
Builds
Claims, customer service, and membership support for consumers and providers
Domain
Healthcare / Specialty Pharmacy
Deliverable
client delivery
Required skills
Bilingual (Spanish), multi-tasking, research, problem-solving, digital tools proficiency
Preferred skills
High volume call center experience, specialty pharmacy experience
Responsibilities
Interact with internal and external customers to provide support; develop and maintain positive customer relations; guide customers on personal options and technology tools; handle calls, texts, facsimiles, and electronic queues
Seniority
Entry-level, non-management
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