Account Service Manager
Core
Providing strategic planning and advanced customer service representation for large accounts, managing contractual obligations, and resolving claims and enrollment issues.
Role type
Account Service Manager
Builds
Strategic account plans and resolved customer service issues for large accounts
Domain
Healthcare insurance administration
Deliverable
client delivery
Required skills
Strategic planning, account management, contract administration, claims resolution, benefit enrollment management, multi-level stakeholder engagement
Preferred skills
HR generalist experience, client-facing experience, worksite travel
Technologies
None stated
Responsibilities
Direct and manage administration of contractual requirements and obligations; manage new and renewal implementation processes; maintain ongoing account relationships at multiple levels; provide on-site and off-site customer service including interpreting plan design and resolving inquiries; coordinate open enrollment meetings and training sessions
Seniority
Mid-level individual contributor