Customer Care Representative II (Norfolk, VA)
Core
Respond to internal and external customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
Role type
Customer Care Representative
Builds
Insurance member support and claims resolution
Domain
Healthcare / Insurance
Deliverable
client delivery
Required skills
telephone communication, written correspondence, data entry, database management, problem analysis, multi-tasking, computerized system navigation
Preferred skills
empathy, creative problem solving, flexibility, quick learning, strong work ethic
Technologies
PC/image station, computerized tracking systems, electronic queues
Responsibilities
Respond to customer inquiries via phone and email, analyze problems and provide solutions, document inquiry outcomes, research and analyze data to address operational challenges, coordinate with various company functions, handle routine follow-up calls
Seniority
Entry-level, non-management