Customer Care Representative I-Bilingual
Core
Respond to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
Role type
Entry-level bilingual customer care representative
Builds
Customer support interactions for insurance members
Domain
Health insurance / Customer service
Deliverable
client delivery
Required skills
Bilingual (Spanish), telephone communication, written correspondence, data entry, problem analysis, multitasking, computerized system navigation
Preferred skills
Experience in automated customer service environment
Technologies
PC/image station, computerized tracking systems
Responsibilities
Respond to customer inquiries via phone and email, analyze problems and provide solutions, document inquiry outcomes in databases, research data to address operational challenges, coordinate functions to handle customer requests, place follow-up calls for routine issues
Seniority
Entry-level, non-management
