MRO Systems Support Specialist
Core
Provide first-line support to end users of the MRO system, troubleshooting basic issues and maintaining data accuracy for military aircraft operations.
Role type
Senior IC systems support specialist (MRO)
Builds
MRO system operations and data integrity for military aircraft maintenance
Domain
Aerospace / Defense / Military Aviation
Required skills
troubleshooting, data administration, system process adherence, stakeholder coordination, documentation management, issue escalation, task prioritization, enterprise system usage
Preferred skills
aircraft MRO processes, parts/materials control, military aviation terminology, Siemens Opcenter familiarity, digital manufacturing systems
Technologies
MRO systems, Siemens Opcenter
Responsibilities
Provide first-line support to end users of the MRO system; Log, track, and follow up on user issues, questions, and service requests; Assist in maintaining accurate system data related to maintenance activities, parts, and records; Support users in understanding system processes and standard workflows; Help ensure MRO system entries align with approved maintenance and material processes; Assist in checking part details, status, and traceability information; Escalate more complex issues to senior team members or technical support; Support testing of system changes, fixes, and future migration activities; Help update user guides, work instructions, and support documentation; Coordinate with maintenance, supply chain, and quality teams as required to resolve routine issues; Participate in system training and knowledge transfer activities; Contribute to continuous improvement by identifying recurring issues or user pain points.
Seniority
Mid-level, hands-on IC