Experienced Customer Support Specialist
Core
Serve as the initial point of contact for the Miami Campus, verifying documentation and training for customers from multiple airlines while managing campus logistics.
Role type
Senior Customer Support Specialist (Operations & Compliance)
Builds
Visitor check-ins, training verification, and campus operational support for airline clients
Domain
Aviation / Airline Training Services
Deliverable
client delivery
Required skills
Document compliance verification, data analysis, Microsoft Office suite (Excel, Word, PowerPoint), multi-functional team collaboration, audit compliance, schedule management, secure documentation handling
Preferred skills
SEVP experience, regulatory experience, Lean practices, strategic planning, process improvement
Responsibilities
Responding to visitor/customer queries, ensuring TSA verification and audit requirements, verifying training rosters, handling urgent schedule adjustments, leading VIP and regulatory authority visits, setting up classrooms, managing secure documentation processes
Seniority
Mid-Senior level, hands-on IC