Branch Associate Supervisor
Core
First-line supervisor for branch service employees responsible for daily operations, insurance/membership product delivery, and service quality.
Role type
Branch Associate Supervisor
Builds
Insurance and membership services for club members
Domain
Insurance and Membership Services
Deliverable
product features
Required skills
Coaching and training, performance appraisal, conflict resolution, compliance with labor laws, Microsoft Office proficiency, valid driver's license, Notary Public certification
Preferred skills
Bachelor's degree, 4-6 years in branch customer service/operations, knowledge of MRM Portal/PEPSC/AIP/HUON/MACS/Apollo/Galileo systems
Technologies
MRM Portal, PEPSC, AIP, HUON, MACS, Apollo/Galileo, Microsoft Office
Responsibilities
Supervise and coach employees to achieve performance goals, resolve complex member complaints, conduct performance appraisals, ensure compliance with Club policy and labor laws, initiate training programs
Seniority
Individual Contributor, first-line management