Claims Workforce Operations Manager
Core
Manages day-to-day administrative processes and operational functions for the Claims business unit, assisting executive leadership in strategic planning and policy implementation.
Role type
Senior management operations manager (claims)
Builds
Standardized operating procedures, reporting formats, audit practices, budget policies, and business plans for the Claims unit.
Domain
Insurance / Claims Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Strategic planning, budget management, staff hiring and development, project management, financial analysis, policy development, data analysis, process improvement, cross-functional liaison, compliance management
Preferred skills
Claims-specific applications (MRM Portal, Claims Portal, Business Objects, Tableau), MS Project, Publisher
Technologies
Microsoft Office (Outlook, Word, Excel, PowerPoint, Access), MS Project, Publisher, MRM Portal, Claims Portal, Business Objects, Tableau
Responsibilities
Develop and implement strategic plans and policies for the Claims unit; manage staff performance, hiring, training, and termination; oversee financial and capital expenditure decisions; coordinate projects and special assignments; ensure timely and accurate distribution of business reports; drive operational excellence and compliance.
Seniority
Senior, hands-on IC with management oversight