Automotive Services Vendor Manager
Core
Manage Independent Contract Stations to ensure consistent roadside assistance delivery and operational performance for AAA members across a diverse Southern California territory.
Role type
Senior IC vendor/contractor relations manager
Builds
Roadside assistance service network and operational efficiency
Domain
Automotive services / Roadside assistance / Contract management
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Vendor management, operational oversight, relationship management, performance analysis, contract negotiation, data interpretation, business proposal development, complaint resolution, field inspection, capacity planning, strategic planning
Preferred skills
Salesforce, Tableau
Responsibilities
Develop and maintain relationships with station owners and staff; monitor operational performance metrics; conduct field visits and inspections; analyze performance data to identify trends and gaps; resolve member service issues; manage provider capacity and coverage; prepare business proposals for operational changes; support implementation of new processes and technology.
Seniority
Senior, hands-on IC