Salesforce Application Manager
Core
Lead mission-critical Salesforce platforms (Service Cloud, FSL) powering 24/7 Emergency Roadside Service operations for millions of members.
Role type
Senior IC Salesforce Application Manager (Service Cloud, FSL)
Builds
Scalable Salesforce solutions for emergency roadside assistance and field service workflows
Domain
Insurance / Roadside Assistance / Field Service
Deliverable
production ML models | product features | infrastructure
Required skills
Salesforce Service Cloud, Field Service Lightning (FSL), Apex, Lightning Web Components (LWC), enterprise integrations, DevOps, CI/CD pipelines, incident management, root cause analysis, Agile team leadership
Preferred skills
Salesforce Platform Developer I/II certification, Service Cloud Consultant certification, Field Service Lightning Consultant certification, AI/ML-driven decisioning, Agentforce, Einstein AI
Technologies
Salesforce, Apex, LWC, Service Cloud, Field Service Lightning, CI/CD pipelines
Responsibilities
Lead Agile teams to deliver scalable Salesforce solutions, oversee development across Service Cloud and FSL, own 24/7 production support and incident resolution, architect enterprise integrations, partner with business teams on roadmap, drive DevOps governance and mentor teams
Seniority
Senior, hands-on IC with leadership responsibilities
