Client Safety Program Lead, Permanent Full-Time
Core
Organization-wide leadership and stewardship for a home care provider's Client Safety Program, grounded in safety science and high-reliability principles.
Role type
Senior IC program lead (client safety)
Builds
Client safety frameworks, policies, incident management processes, and governance structures for a home care network.
Domain
Healthcare / Home Care / Patient Safety
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Systems thinking, just culture, psychological safety, human factors, high reliability principles, incident review leadership, safety framework development, performance indicator management, organizational influence without direct authority, data literacy
Preferred skills
Regulated health professional status, experience with Accreditation Canada standards
Technologies
Client Incident Module (CIM)
Responsibilities
Lead the Client Safety Program including development, implementation, and continuous improvement; Chair the Client Safety Committee; Monitor safety trends and risks; Oversee incident management and organizational learning; Coordinate readiness for Accreditation Canada standards
Seniority
Senior, hands-on IC
