Operations Associate, Life Sciences Sequencing
Core
Operations Associate supporting Life Sciences Sequencing by managing biotech/pharma customer accounts, coordinating sample flow through labs, and resolving system/documentation issues.
Role type
Operations Associate (Life Sciences Sequencing)
Builds
Real-world evidence ecosystem connecting lab operations to clinical care
Domain
Life Sciences / Genomic Sequencing / Healthcare Technology
Required skills
account management, sample tracking, LIMS data review, Salesforce management, process documentation, stakeholder coordination, error resolution, project metrics collection
Preferred skills
management consulting, customer success, laboratory testing, genomic sequencing, oncology, healthcare technology, cancer biology, molecular biology
Technologies
Salesforce, LIMS, Google Suite, Microsoft Excel, Slack, Looker
Responsibilities
Manage biotech/pharma customer account activities and project metrics; Coordinate across internal stakeholders to ensure efficient sample movement; Review LIMS entries and resolve data issues; Serve as primary contact for clinical sites on lab manuals and logistics; Correct errors in requisition forms and study documentation; Submit and resolve systems issues (SFDC/LIMS tickets); Support sample tracking and reporting; Draft lab-associated documents; Collaborate on sample reconciliation; Maintain Salesforce opportunities and site data.
Seniority
Individual Contributor, mid-level (2+ years experience required)