Director, Customer Operations
Core
Lead a team of managers and customer service representatives to oversee customer operations, including call management, email handling, and proactive outreach for patient report data collection.
Role type
Senior leadership customer operations director
Builds
Customer service workflows and operational processes for a precision medicine platform
Domain
Healthcare / Precision Medicine / Customer Operations
Required skills
Leadership, process improvement, project management, stakeholder management, data fluency, risk mitigation, change management
Preferred skills
Healthcare/diagnostics experience, AI/automation workflow experience, advanced degree (MBA)
Responsibilities
Lead and develop the Customer Operations team, oversee execution of core customer operations, maintain operational metrics and drive improvement, coach functional leaders, partner across cross-functional teams, lead cross-functional projects
Seniority
Director, hands-on leadership