Jira Engineer
Core
Administers, configures, and optimizes Jira and Jira Service Management environments to support organizational processes, ensuring reliability, scalability, and adherence to governance standards.
Role type
Senior Jira Engineer (Platform Administration)
Builds
Configured Jira workflows, automation scripts, dashboards, and integrated enterprise systems
Domain
IT Service Management (ITSM) / Project Management Software
Required skills
Jira Data Center administration, Jira Cloud administration, ScriptRunner automation, REST API integration, SQL database management, workflow engineering, permission/security model design, JQL query creation, system troubleshooting
Preferred skills
None stated
Technologies
Jira Data Center, Jira Cloud, Jira Service Management, ScriptRunner, SQL, JSON
Responsibilities
Configure and maintain Jira workflows, transitions, issue types, and permission schemes; Use ScriptRunner to implement advanced validators, conditions, post-functions, and automations; Manage Jira Service Management configurations including request types, portals, and automation rules; Create and tune JQL queries for dashboards, reports, and SLA tracking; Administer Jira environments including user management, global settings, and performance monitoring; Support REST API connectivity and integrations with diverse enterprise systems; Work with SQL databases for troubleshooting, analysis, and reporting; Provide user support, documentation, and training for Jira and JSM functionality
Seniority
Senior, hands-on IC
