Market Service Leader - Commercial Insurance
Core
Manage, coach, and develop an assigned team of insurance professionals while overseeing a specific book of business for commercial insurance clients.
Role type
Senior team lead / manager (commercial insurance brokerage)
Builds
Client service delivery and team performance outcomes
Domain
Commercial insurance brokerage (property & casualty)
Deliverable
client delivery
Required skills
Team leadership and coaching, performance management, talent planning, conflict resolution, client engagement strategy compliance, agency management systems proficiency, Microsoft Office Suite
Preferred skills
Insurance designations, prior direct supervisory experience
Responsibilities
Lead, engage, coach, mentor, and manage performance of an assigned team; Manage work assignments, attendance, and time off requests; Liaise with leadership to lead onboarding and training of new team members; Manage and track training and development progress; Assess performance levels and participate in talent planning; Address internal staff conflicts; Oversee Client Engagement Strategy (CES) compliance and lead meeting prep; Lead and manage service functions serving as the primary client contact for the book of business
Seniority
Senior, hands-on IC with team management