Client Service Manager - Commercial Insurance
Core
Lead service contact for assigned book of business, managing client retention, renewals, onboarding, and risk assessment to drive growth and positive client experiences.
Role type
Senior Client Service Manager (Commercial Insurance)
Builds
Long-term client partnerships and Property & Casualty insurance solutions
Domain
Commercial Insurance Brokerage
Deliverable
client delivery
Required skills
Client relationship management, renewal process management, new client onboarding, risk assessment, Property & Casualty solutions design, business intelligence gathering, account rounding, stakeholder coordination
Preferred skills
CIC or CRM Designation
Technologies
Microsoft Office (Excel, Word, PowerPoint, Outlook)
Responsibilities
Oversee client service needs and support team engagement, manage client renewal process, direct new client onboarding, maintain 96%+ client retention ratio, support business growth through account rounding and risk assessment, lead Client Engagement Strategy (CES)
Seniority
Mid-Senior, hands-on IC