State Service Officer II
Core
Advise and represent veterans and their dependents in presenting claims for benefits to the U.S. Department of Veterans Affairs; perform related administrative work.
Role type
State Service Officer II (Veterans Benefits)
Builds
Veterans' benefit claims and appeals
Domain
Public Sector / Veterans Affairs
Deliverable
client delivery
Required skills
interviewing techniques, correspondence, research, hearing representation, case evaluation, counseling
Preferred skills
knowledge of Federal and State policies and regulations concerning Veterans
Responsibilities
Direct and conduct evaluations of ratings on veterans' claims to determine validity; complete progressively increasing case load; direct the preparation of appeals on under-evaluated and denied cases; conduct hearings on veterans' benefits; advise post and county service officers of evidence needed; counsel veterans and dependents on available benefits and assist in filing claims; originate and answer correspondence; plan and participate in public relations activities and educational events.
Seniority
Entry-level / Individual Contributor