Customer Care Representative I (Norfolk, VA)
Core
Responds to internal and external customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
Role type
Entry-level customer care representative
Builds
Customer support interactions for insurance members
Domain
Health insurance / Customer service
Deliverable
client delivery
Required skills
Telephone communication, written correspondence, data entry, database management, multi-tasking, problem-solving, research and analysis
Preferred skills
Empathy, creative solution finding, flexibility, quick learning
Technologies
PC/image station, computerized tracking systems, digital tools
Responsibilities
Respond to customer inquiries via phone and email, analyze problems and provide solutions, document inquiry outcomes, research data to address operational challenges, coordinate with internal functions, handle routine follow-up calls
Seniority
Entry-level, non-management