Customer Care Representative I
Core
Responds to internal and external customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
Role type
Entry-level customer care representative (insurance)
Builds
Customer support interactions for insurance members and providers
Domain
Health insurance / Customer service
Deliverable
client delivery
Required skills
Data entry, database management, telephone communication, written correspondence, problem analysis, multi-tasking, computerized system operation
Preferred skills
Call center experience, healthcare environment experience
Technologies
PC/image station, computerized tracking systems, electronic queues
Responsibilities
Respond to customer inquiries via phone and email, analyze problems and provide solutions, document inquiry outcomes, research and analyze data to address operational challenges, place follow-up calls and emails, maintain focus in a fast-paced environment
Seniority
Entry-level, non-management