Customer Care Representative II (Las Vegas, NV)
Core
Responding to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
Role type
Customer Care Representative
Builds
Customer support interactions for insurance members
Domain
Health Insurance
Deliverable
client delivery
Required skills
telephone communication, written correspondence, database documentation, data analysis, multi-tasking, digital tools proficiency
Preferred skills
empathy, creative problem solving, flexibility, quick learning
Technologies
PC/image station, computerized systems, digital platforms
Responsibilities
Analyze problems and provide information/solutions, operate PC/image station to extract information, document inquiry outcomes, research and analyze data to address operational challenges, receive and place follow-up calls/emails, handle walk-in inquiries
Seniority
Entry-level, non-management