Agency Service Rep II (US)
Core
Providing advanced customer service support to brokers selling health insurance products via telephone or written communication.
Role type
Customer service representative (health insurance)
Builds
Supports brokers with inquiries on commissions, legislation, product information, and policies for Individual, Small Group, Dental, and Life insurance.
Domain
Health insurance / Customer support
Deliverable
client delivery
Required skills
telephone communication, written communication, commission knowledge, legislation knowledge, product information knowledge, policy and procedure knowledge, mail coordination, report generation
Preferred skills
health insurance industry experience, benefits knowledge, claims processing knowledge, membership knowledge, bilingual capability
Technologies
telephone systems, written communication channels
Responsibilities
Assists agents and brokers via telephone or written communication, Responds to inquiries involving commissions, legislation, product information and policies, Coordinates mailings and fulfillment requests, Assists in broker road shows, Provides reports to brokers, Works on special projects