SCA Cust Care Rep I (US)
Core
Handling customer service inquiries via telephone and written correspondence regarding benefits, contracts, eligibility, and claims for federal populations.
Role type
Customer Care Representative
Builds
Customer support responses and accurate database documentation
Domain
Healthcare administration / Federal programs
Deliverable
client delivery
Required skills
Data extraction, database documentation, telephone communication, written correspondence, data analysis, system troubleshooting
Preferred skills
Call center experience, Medicare/Healthcare knowledge, contract knowledge
Technologies
Computerized tracking systems, database management tools
Responsibilities
Respond to caller questions via telephone and written correspondence, analyze issues and provide solutions, obtain and extract information from computer systems, document activities and changes in the database, research and analyze data to address operational challenges, coordinate with various functions to handle requests
Seniority
Entry-level, non-management